Customer Service Manager

Reporting to the Director/Owner your duties would include:

• Maintaining relationships with customers
• Meeting Customer Service financial objectives by forecasting requirements, preparing annual budgets and scheduling expenditures
• Improving Customer Service by conducting surveys and studying, evaluating and re-designing processes and establishing and communicating service metrics and monitoring and analysing results
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all Customer Service activities and discussions.
• Assessing service statistics and preparing detailed reports on findings.
• Managing the approved budget of the Customer Service department.
• Staying informed on the latest industry techniques and methods.
• Enforcing company policies and procedures.
• Emails and providing other general assistance as required

To be successful in this role you must Have strong organisational and time management skills. Possess a high attention to detail, be self-motivated and have the ability to multi-task. Have sound interpersonal and communication skills (both oral & written) 

Job Type: Full-time

Pay: $75,000.00 – $80,000.00 per year

Experience:

• Customer service: 2 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person