AddressFull job description
Reporting to the Director/Owner your duties would include:
- Maintaining relationships with customers
- Meeting Customer Service financial objectives by forecasting requirements, preparing annual budgets and scheduling expenditures
- Improving Customer Service by conducting surveys and studying, evaluating and re-designing processes and establishing and communicating service metrics and monitoring and analysing results
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all Customer Service activities and discussions.
- Assessing service statistics and preparing detailed reports on findings.
- Managing the approved budget of the Customer Service department.
- Staying informed on the latest industry techniques and methods.
- Enforcing company policies and procedures.
- Emails and providing other general assistance as required
To be successful in this role you must Have strong organisational and time management skills. Possess a high attention to detail, be self-motivated and have the ability to multi-task. Have sound interpersonal and communication skills (both oral & written)
Job Type: Full-time
Pay: $80,000.00 per year
Experience:
- Customer service: 2 years (Required)
Work Authorisation:
- Australia (Required)
Work Location: In person
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 20 July 2024
- Expected salary: $80,000 per year
