Customer Service Officer (500847)

Provide an efficient and effective reception service to all clients and centre based staff as well as administrative and clerical support to Oral Health Services Tasmania (OHST) staff and external service providers.

Liaise and assist in the coordination of the day to day functions of the Dental Centre and community clinics. Provide a clerical support service in relation to the administrative functions associated with primary patient care.

The Role

1. Provide a Customer Service facility ensuring prompt, sensitive and confidential handling of enquiries from the public.
2. Control and direct all incoming telephone calls to the service. Answer all patient or public enquiries, solve problems, or refer the call to the correct departmental personnel.
3. Assist clinicians in scheduling and prioritising appointments for all service providers located at the dental centre, including issuing appointment letters.
4. Maintain client records and general filing systems.
5. Register all clients on the electronic client database, conduct initial triage of clients, identify course of care, and maintain client waiting lists.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

The hospital/site/area/team:

• Position is based in Launceston
• Work as part of a multi-disciplinary team
• Opportunity to work directly with the public as well as undertake general administrative duties.

Details of Appointment

Permanent part time day worker position working 22.8 hours per fortnight, commencing August 2024.

*notwithstanding hours may be negotiated with the successful applicant

• Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Salary: $64,125 - $68,925 per annum. Our Employer 11% superannuation contribution is on top of this amount.

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

Eligibility:

Applicants should note the following criteria are desirable:

1. Previous experience working in a clinical dental environment

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

1. Conviction checks in the following areas:

1. crimes of violence
2. sex related offences
3. serious drug offences
4. crimes involving dishonesty

1. Identification check
2. Disciplinary action in previous employment check.

How to Apply

Apply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.

You will be prompted to complete a 1-2 page application outlining your experience, skills and knowledge as they relate to the attached Statement of Duties.

Please note:

• We do not require a separate statement addressing the selection criteria.
• All attachments must be in Microsoft Word or PDF format.
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.

Statement of Duties

Applicant Guide

For more information

Kristin Clark

Senior Customer Service Officer
Phone: (03)6777 1***
E-mail: *************@ths.tas.gov.au

Important information

The email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.

To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for “Existing applicant login” where you can update your details

The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.