Customer Service Officer

About Us:

Since 2019, our mental health and wellness programs have changed the lives of more than 9,000 Australians otherwise struggling with conditions like PTSD, depression, anxiety, sleep, anger issues, addiction and relationship troubles.

All our programs include either telehealth or onsite access to our experienced and caring registered mental health professionals, as well as daily access to mindfulness practices like yoga, meditation, breathing exercises and more. With more than 100 years of combined experience and a team of more than 50 practitioners, we’re also one of the largest providers in the country.

In 2022, we partnered with the leading mental wellness brand and #1 app for sleep, meditation and relaxation, Calm. Designed to help users manage stress, sleep better and live a happier, healthier life, clients from all our programs, and all our practitioners, now have access to hundreds of hours of original audio content available in seven languages through the premium Calm subscription — an Australian industry first!

About the Role:

Working with our client management team, based in either Eight Mile Plains (south Brisbane) or Maroochydore (Sunshine Coast), our Customer Service Officer provide high standard Customer service to our valued clients on a full time basis. You would be providing support to our clients seen by our team of mental health practitioners, reporting directly to the Client Services Manager.

Your Responsibilities:

• Provide a high quality of Customer service to clients, staff and community, face to face, email and over the phone
• Provide general admin support to the client management team
• Accurate & prompt client booking management including rescheduling & duty of care calls, invoicing & payment follow up
• Manage time requirements for each appointment through coordination of daily scheduling, ringing patients to confirm attendance, form completion or deposit payment, managing changes and follow up appointments, monitoring patient flow
• Coordinate patient registrations and maintain accurate patient contact details
• Maintain any aspects of Medicare, DVA or NDIS claiming i.e. checking patient eligibility, billing accordingly and checking

About You:

• Previous experience in a medical Customer service or receptionist role
• Ability to work as part of a multidisciplinary team & actively contribute to the team
• Ability to work autonomously & undertake routine & repetitive tasks with attention to detail
• Excellent verbal and written communication skills
• Experience using systems such as Cliniko or Halaxy highly regarded
• Current C Class Drivers Licence
• Experience working in a psychology practice highly regarded but not required

What We Offer:

• Modern & serviced work space located at Eight Mile Plains OR Maroochydore
• Flexible working arrangements with the ability to work from home 1 day per week!
• FREE Premium access to the #1 mental wellness App, Calm
• Opportunity for growth & professional development within an organisation that wants to see you thrive
• Working for a company & team that prioritises mental health
• Employee referral bonuses
• Access to the necessary software for practice management & client records, email & video consultations

How to Apply:

Please submit your resume and a cover letter explaining why you are the best candidate for this position to Amber at *****@bodymindonline.com.au .

Body and Mind is an equal opportunity employer, and we welcome applicants from all backgrounds. We believe that diversity and inclusivity are key to our success, and we are committed to creating a workplace that values and respects all individuals.

Body and Mind appreciates the time taken to make an application, however due to the high volume of applicants expected, we cannot respond to every application. If you have not had a response within three (3) weeks of your application, please consider that your application has been unsuccessful at this time.

Job Type: Full-time

Salary: $55,000.00 – $60,000.00 per year

Benefits:

• Employee discount
• Professional development assistance
• Referral program
• Work from home

Schedule:

• Day shift

Experience:

• Medical receptionist: 1 year (Preferred)
• Customer service: 3 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person

Application Deadline: 14/04/2024