AddressAbout Curtin Student Guild
Curtin Student Guild helps students to get the most out of their university experience. Our elected representatives are the voice of students on campus. We coordinate social events and activities, support student clubs, operate food and beverage outlets on campus and assist students with academic, financial and personal issues. You will love our friendly environment, working arrangements, generous benefits and beautiful campus surrounds
The role
We are looking for a full time Customer Service Officer to join our team who will:
- Be the first point of contact, respond appropriately and effectively, through the provision of relevant information and referral for all customer enquires made either in person, by phone or email
- Provide a high level Customer Service and administrative support
- Make bookings, process payments and manage sales for services offered through the reception desk
- Maintain records, files and registers
- Sort and distribute mail both inward and outward and arrange courier services as required
- Scope to assist in projects and additional tasks where opportunities arise, however primary responsibility is providing high quality Customer Service and general task completion.
Requirements
- Excellent interpersonal and communication skills with the ability to liaise with a diverse range of groups in an enthusiastic manner.
- Motivated to help, with an engaging personality.
- Well-developed Customer Service skills including the ability to deal with difficult, stressed or emotional customers in a calm and competent manner.
- Proven background in office procedures and computer literate.
- Proficiency with Microsoft Office programs.
- Demonstrated ability to manage multiple tasks concurrently and to meet strict deadlines.
- Ability to work unsupervised with good attention to detail.
Desirable
- Previous experience in a tertiary environment.
- Certificate in Business/Office Administration.
- Experience in scheduling and electronic file management systems
- Experience in cash handling, till reconciliation, cheque and EFTPOS transactions and daily banking.
This is a full time employment opportunity.
To apply for this position, please forward your resume and a cover letter addressing the job requirements to **@guild.curtin.edu.au
If you have any questions, contact us through the above email address.
Applications Close Midnight, Wednesday 12 June.
