AddressAre you a customer-focussed administrator who loves problem solving? Do you thrive in a fast-paced, agile environment? Smoke Alarm Integrity is seeking a dedicated Customer Service Officer to join their growing team.
Benefits:
- Monday to Friday only
- Convenient Banyo location with plenty of parking options
- Comprehensive training provided
- Progression opportunities for the right candidate
- Collaborative team culture
About Smoke Alarm Integrity:
Smoke Alarm Integrity is a professional and dynamic company delivering compliance solutions to property managers, landlords and homeowners. Built on the core values of Customer Service, a sense of urgency and attention to detail, we have experienced rapid growth and continue to expand our phenomenal team. Our culture centres on service, with a positive and supportive team of can-do people. We are seeking candidates who are aligned to our company values and collaborative team environment.
About the Role:
Overview:
As a Customer Service Officer, you will play a crucial role in facilitating smooth operations within our organisation. You will be responsible for managing email communications, data entry, and handling inbound and outbound phone calls efficiently and professionally.
Key Responsibilities:
The responsibilities of the Customer Service Officer include:
- Email Management:
- Send, receive, and manage email communications to and from clients, field team, and internal staff.
- Ensure timely responses and follow-ups to inquiries and requests.
- Management of data:
- Data entry and organisation.
- Phone Support:
- Answer inbound phone calls in a courteous and professional manner.
- Direct calls to the appropriate person or department and take messages accurately when necessary.
Skills and Experience:
- Proven experience in administrative support roles or similar positions.
- Excellent communication skills, both written and verbal.
- Strong organisational and time management abilities.
- Proficiency in email management.
- Previous experience with scheduling software/ tools would be advantageous but not essential.
- Ability to prioritise tasks and work effectively in a fast-paced environment.
- Attention to detail and accuracy in data entry and documentation.
- Customer service-oriented attitude with a focus on providing exceptional service
If you are enthusiastic about joining a dynamic team and making a positive impact, please submit your resume and cover letter to the General Manager. In your cover letter, please highlight your relevant experience and why you are interested in this position at Smoke Alarm Integrity. Please mention Teddy Bears in the first line of your cover letter so we know you have the attention to detail we are looking for!
Smoke Alarm Integrity is an equal opportunity employer and values diversity in the workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or religion.
Please note that only short-listed applicants will be contacted.
We would like to thank you in advance for taking the time to apply.
