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Form of workCustomer Service Officer - Permanent / Full-Time
Location: Perth Support Office, North Fremantle, WA
About Us
Kitchen Warehouse is where culinary enthusiasts and home entertainers come together. From a humble store in Fremantle, Western Australia in the 1980s, we've grown into a national retail powerhouse with a dominant online presence, offering over 8000 kitchenware products.
Despite our success, we're a family business with a genuine passion for home cooking and exceptional food. We're committed to innovation, exceeding customer expectations, and providing the best brands, a world-class shopping experience, and unmatched service and advice. Join us to be part of a vibrant and passionate community, and take your career to new heights.
About the Role
Our customers are the heart of our business, and we're seeking energetic individuals to join our team in full-time positions.
As a Customer Service Officer, you'll play a pivotal role in delivering outstanding Customer Service based out of our Perth Support Office in North Fremantle.
This role is ideal for candidates who are enthusiastic, highly organised, detail-oriented, and enjoy multitasking within a Customer Service environment.
Your responsibilities will include:
- Engage with customers via phone, email, and live chat, offering friendly and efficient support.
- Process customer orders and handle returns efficiently.
- Collaborate with internal teams and suppliers to resolve product-related queries and leverage product knowledge to assist customers.
- Coordinate with our stores to address customer orders and inquiries.
- Collaborate effectively within your team, which includes members in various remote locations, to collectively achieve tasks and duties.
- Monitor orders, provide progress updates, and take appropriate actions.
- Manage customer returns, including investigation, processing, and resolution of returns, exchanges, warranties, and faulty goods.
- Collaborate with dispatch locations to facilitate customer orders.
- Liaise with Australia Post regarding delayed or missing parcels.
- Handle first-level customer complaints and escalate as per appropriate channels.
- Maintain strong communication with the Customer Service team.
- Deliver exceptional Customer Service through written and verbal communication.
- Manage tasks across multiple channels to ensure timely completion.
About You:
To excel in this role, you should possess a strong background in Customer Service and a genuine passion for serving customers. A can-do attitude, adaptability in a fast-paced environment, and retail industry experience are highly valued. Key skills and attributes we seek include:
- Excellent grammar, spelling, and written communication skills.
- Proficiency in using various computer platforms to complete tasks.
- Outstanding time management and attention to detail.
- Team player with a sense of ownership.
- Preferred experience in a call centre or Customer Service environment.
- Familiarity with maintaining databases (Google or Microsoft Suites) is a plus.
Why Join Us?
Kitchen Warehouse is on an exciting growth trajectory, offering you the opportunity to make a meaningful impact and be part of something bigger. If you're ready for a role where your contributions matter, join us in shaping our exciting future.
Apply Now!
If this role aligns with your skills and aspirations, we're eager to hear from you. Along with your resume, please attach a cover letter outlining why you're the ideal candidate for this position and how you plan to contribute to our Customer Service Team.
Let your personality shine through—we appreciate unique talents and perspectives.
Ready to embark on your ultimate job journey with Kitchen Warehouse? Apply now and become a valued member of our team!
