Address
Form of work- Are you a Customer Service expert that wants more than a regular call centre role?
- Do you want to genuinely feel as though you are helping people and contributing to a company with integrity and compassion?
- Do you want to be in a company that values how you contribute, not just concerned with meeting the stats?
So who are we?
We're a member focussed, national health insurer (based in SA) and are proud of how we are viewed by our members and staff. We've a long history of providing high quality and great value private health insurance exclusively for our policing and emergency services communities and their families, and our purpose is to be a trusted partner in providing peace of mind and support for the health and wellbeing of our members – which tells you a lot about the kind or organisation we are! In fact, of all private health funds in Australia we’re ranked #1 for Member Satisfaction, Customer Service, High Quality Cover, Trustworthiness and we’re the health fund most likely to be recommended by members.*
We take pride in our success and culture, nurturing our growth as individuals and as a business, while caring for the wellbeing of those around us.
Who are you?
We are looking for people who enjoy working in a call centre who can provide exceptional health insurance advice and service to our members.
Our fantastic Member Services Officers have the following qualities…
- Client Focused - Great phone manner, builds relationships and genuinely cares about the people that they are supporting
- Intelligent – a proven ability to understand and interpret complex rules and procedures (don’t worry – training is provided)
- Problem Solver - someone who can think outside of the box to deliver excellent service
- Great Prioritiser – strong time management with the ability to multi-task
- Adaptable - excited by growth and change! Loves being part of a dynamic environment the embraces growth
What do you get?
- Full time permanent role with flexibility - we foster work-life balance and understand how important it is to have a life outside of work. To encourage this, we have a monthly RDO and a flexible hybrid working from home option.
- Base Salary + superannuation + subsidised Health Insurance and other benefits
- Uniform provisions (optional), various staff wellbeing initiatives
- Extensive on-job training
If you want to really BE PART of something different and think that you have what it takes, APPLY NOW!
*Healthcare & Insurance Australia Research 2021 (current)
