Aps3 Inbound Customer Service Professionals – Part-Time

The Client
We are currently seeking multiple Customer Service Professionals to join the team within a Federal Govt. Dept. contact centre based in the CBD. You will be rostered on 5-hour shifts, 3 days per week with the opportunity to increase hours during busy periods.

The role
We are looking for team-focussed, enthusiastic candidates with a passion for providing a positive customer experience.
These roles are based in a contact centre environment. Although phone-based experience would be beneficial, we also welcome applications from candidates who are keen to transition their Customer Service excellence gained from alternate industries.

Australian citizenship is mandatory to be considered.

Duties and responsibilities include:

• Responding to client enquiries via phone and providing accurate and relevant information
• Adhering to departmental KPI expectations and call volume requirements
• Providing a positive and helpful experience for customers
• Taking ownership of the calls, using initiative to achieve positive outcomes

Skills and experience required:

• A strong Customer Service focus
• Sound interpersonal and communication skills
• Good attention to detail with a sound focus on quality
• Intermediate/Advanced computer skills
• Ability to work as part of a team
• Punctuality and reliability
• Ability to problem solve 

All applicants MUST currently hold a national police clearance that is no less than 3 months old.
 
Successful candidates will be rewarded with a great team culture, regular working hours and good prospects for long-term tenure.
 
Please submit your resume in word format ASAP.

If you are already registered with DFP, please contact your DFP Consultant to discuss adding your expression of interest for these upcoming opportunities.

08 8400 4***

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ***********@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.