Address
Form of workAre you a Customer Service Professional that wants more than a regular call centre role?
Do you want to genuinely feel as though you are helping people and contributing to a company with integrity and compassion?
Do you want to be in a company that values how you contribute, not just concerned with meeting the stats?
WELCOME HOME!
So who are we?
We're a member focussed, national health insurer (based in SA) and are proud of how we are viewed by our members and staff. We've a long history of providing high quality and great value private health insurance exclusively for our policing and emergency services communities and their families, and our purpose is to be a trusted partner in providing peace of mind and support for the health and wellbeing of our members – which tells you a lot about the kind or organisation we are!
In fact, of all private health funds in Australia we’re ranked #1 for member satisfaction, Customer Service, easy to understand product, better claim rebates and value for money.*
We take pride in our success and culture, nurturing our growth as individuals and as a business, while caring for the wellbeing of those around us.
Who are you?
We are looking for people who enjoy working in a call centre who can provide exceptional health insurance advice and service to our members.
Our fantastic Member Services Officers have the following qualities…
- Prior experience in a call centre, able to balance customers and systems
- Client Focused - Great phone manner, builds relationships and genuinely cares about the people that they are supporting
- Intelligent – a proven ability to understand and interpret complex rules and procedures (don’t worry – training is provided)
- Problem Solver - someone who can think outside of the box to deliver excellent service
- Great Prioritiser – strong time management with the ability to multi-task
- Adaptable - excited by growth and change! Loves being part of a dynamic environment the embraces growth
What do you get?
- Full time permanent role with flexibility - we foster work-life balance and understand how important it is to have a life outside of work. To encourage this, we have a monthly RDO and a flexible hybrid working from home option.
- Base Salary + superannuation + subsidised Health Insurance and other benefits
- Uniform provisions (optional), various staff wellbeing initiatives
- Extensive on-job training
If you want to really BE PART of something different and think that you have what it takes, APPLY NOW!
(Seeking call centre experience, if retail experience only please don’t apply)
* 2023 Healthcare & Insurance Australia Research Survey (current)
