Customer Service Representative

With more than 100 years of experience, Briggs & Stratton is trusted by millions of people around the globe and backed by the largest service network in the industry. We are the world's largest small engine producer and a leading manufacturer of power generation, lawn and garden turf care as well as job site products.

At Briggs and Stratton we believe our “People Make The Difference”. We aim to attract and retain the best talent. We are focused on our mission of “Our Commitment to Win” with:

• Safety & Integrity are foundational in all that we do
• We focus on the customer
• We set high standards for our company and others
• We act with a sense of urgency
• Continuous improvement is our path to success
• We actively and regularly communicate
• We demonstrate an entrepreneurial spirit

Are you a Customer Service professional who is vibrant and energetic? We are currently recruiting for a Full Time experienced Customer Service Representative to join our team.

Located at our office in Kemps Creek and reporting to the Customer Service Manager, the successful candidate will have a keen desire to grow and has previous experience in a Customer Service/call centre role. 

Remuneration and Benefits:

• Great Salary Package
• Employee Product Discounts
• Employee Engagement Events
• Learning & Development with the Briggs and Stratton Global University 

Key Position Requirements are:

• Day to day inter-departmental communication to our sales and operations teams
• Strong adherence to the departmental and operation deadlines
• Current SAP experience and ability to process all incoming orders into SAP
• Answer inbound calls and emails 
• Resolve problem calls, emails or complaints
• Response to consumer/dealers/service across all brands 
• Provide support to Briggs and Stratton consumers, dealers and internal staff
• Accurate and high level data entry skills
• High attention to detail
• The ability to work in a high pressure environment and deal with multiple priorities in a fast paced environment
• Deadline driven, ability to show initiative and follow through on end-to-end completion of work
• Strong communication skills with the ability to communicate with people at all levels
• An ability and interest to learn about all Briggs and Stratton brands, products and parts
• Process return orders and warranty claims
• Issue credit memos for incorrect pricing

Essential Criteria for this role, you must have:

• Previous experience in a call centre or Customer Service business
• Excellent attendance levels and reliable
• Experience in understanding products (of any nature) and helping customers with their queries
• Basic to intermediate ability with Microsoft Office Suite
• Previous experience with small engines or a mechanical aptitude (preferred)

Interested applicants are invited to submit their resume by clicking ‘Quick Apply’

Only shortlisted candidates who meet the essential criteria will be interviewed. Recruitment agencies will not be responded to.