Part Time Call Centre Representative - Newcastle

Call Centre Representative - Part Time
Location: Newcastle
Rate: $34.01 per hour plus Super
Contract: Starting 10th May, ongoing government contract

Please note that the training for this role will be full-time. After training, the role will return to part-time hours. There is working from home available post training.

Your new company
Hays has partnered with a state government organisation to fill multiple roles in Newcastle. This well-known and supportive organisation is a household name, with sites across NSW. They value exceptional customer service above all.
With on the job training and opportunities within the business once your foot is in the door, this organisation is seeking candidates with experience in customer service, administration or previous Call Centre roles.

Your new role
The successful candidates will be placed on a 7am - 7pm rotating roster, Monday - Friday excluding public holidays.
After completing training, your day-to-day responsibilities will include:

• Answering inbound calls, addressing queries and providing accurate information to clients
• Providing excellent customer service
• Using multiple government systems, entering data and navigating multiple screens
• Meeting KPIs

What you'll need to succeed

• Previous experience in a government or Call Centre role (highly desirable)
  
• Previous experience in customer service, administration or similar (essential)
  
• Excellent communication skills, able to 'smile through the phone'
  
• Tech-savvy, the ability to pick up systems quickly and navigate across multiple government programs
  
• Successful candidates may need to complete a police check

What you'll get in return

• Supportive team with ongoing training provided
  
• Ability to move into different teams and work ongoing with the government organisation
  
• Weekly pay, online timesheets
  
• Support from your Hays consultant!

What you need to do now

If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to ************@hays.com.au and include a brief description of your suitability, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.