Customer Service Representative

Join a fun, friendly and inclusive team in Brisbane CBD. This is an exciting opportunity for part time candidates looking to work in a corporate environment in Customer Service capacity. All training will be provided.

Duties:

• Deliver exceptional Customer Service to internal and external customers within company guidelines
• Respond to customer inquiries via phone, email, and chat and other mediums, providing prompt, courteous and accurate information
• Handle inbound calls with a high degree of professionalism and empathy
• Provide general advice and assistance to customers and partners regarding policy activation, policy coverage, policy administration, new and/or existing claims.
• Collaborate with team members to ensure effective call resolution and customer satisfaction
• Adhere to established call centre protocols and follow company guidelines
• Ensure all contact and interaction is of the highest standard (written/ verbal)
• Communicate clearly and appropriately to all internal and external Customers and Stakeholders

• Previous Customer Service experience either contact centre, retail, hospitality, or reception. All training will be provided.
• Professional communicator who can connect with and assist customers in sometimes difficult situations.
• Ability to deliver a great customer experience within a fast-paced and rapidly changing environment with a positive can-do attitude
• Strong team player who supports and respects others and strives to exceed expectations
• Experience in the insurance or financial services industry highly regarded but not essential  
• Excellent English verbal and written communication skills
• Accuracy and attention to detail
• Excellent planning and organisational skills whilst working accurately and to deadlines