AddressCompany Description
TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.
Job Description
What is in it for you?
- Chose to work or 9 or 10 day fortnight *
- Work in office for the first 3 months, then move to work from home 2 days per week *
- Internal career progression
- Gain a Cert III in Business, fully paid, completed during work hours
- 5 weeks of full paid training
- Salary increase of $2000*
- Monthly commission structure
- A supportive and vibrant culture
*Applicable upon 3 month review
You describe yourself as – someone who can talk to people from all walks of life and have a genuine desire to help people. No call centre experience needed.
What will a normal day look like?
You will answer inbound calls from Telstra customers and will build rapport and provide outstanding customer service solutions.You will also be required to:
- Navigate through multiple systems whilst maintaining customer engagement on the phone
- Answer incoming calls
- Confidently handle technology faults, complaints and trouble-shooting issues
About you
This is a full time role with no flexibility. The hours are Monday - Friday between 7am - 7pm and shifts are 7.6 hours.
Must live within reasonable distance to Adelaide CBD
This role is subject to a police clearance and background checks.
In response to mandated government guidelines, for all employees to be working in office, applicants must be fully vaccinated by day of commencement.
