Customer Service Representative

What’s on offer?

We are seeking a positive, enthusiastic and customer-focused Customer Service Representative based at our Collins Street office in Hobart.

As a Customer Service Representative, you will love a challenge in a varied-work environment and enjoy delivering an exceptional customer experience. You will engage with customers, internal Sales & Marketing, Supply Operations, Finance, and our Factories.

This is a full-time Monday to Friday position and will flex during busy periods to include public holidays, and some weekend work.

A day in the life

As an experienced Customer Service Representative, you will be responsible for providing a top tier customer experience to internal and external customers. A day in the life includes:

• Processing orders and liaising with customers and factory staff ensuring delivery timeframes and all requirements are met.
• Working as part of a high performing team.
• Responding to public enquiries and performing administrative processes.
• Providing support and back up to all areas of Customer Services as required including retail, wholesale, foodservice, and export.
• Working closely with Supply Operations team to secure customer preferred export freight bookings.

What we’re looking for

An experienced Customer Service Representative who brings:

• A positive and proactive attitude with a focus on teamwork.
• An ability to work well under pressure and balance competing customer and business demands.
• A proven track record in providing exceptional Customer Service.
• An adaptable mindset and goes the extra mile demonstrating initiative.
• A keen focus for problem solving and continuous improvement.
• A key eye for attention to detail and adjusts pace to meet operational requirements.
• A strong ability to maintain confidentiality with sensitive customer information.
• Exceptional written and verbal communication skills and ability to influence and negotiate.

Why Huon?

As part of the Huon family, you’ll receive:

• The opportunity to work across our various locations on land and water.
• The equipment you need and ongoing coaching to be successful in your role.
• The opportunity to develop professionally and progress your career.
• Discounted products and company reward and recognition.
• Discounted health insurance with our partners.
• Access to novated leases through our partners.
• Access to our Employee Assistance Program.

I want to apply!

Applications close 9am Monday, 29 April 2024, however, our recruitment process may commence prior to this date as we review incoming applications.

Preferred applicants are required to pass pre-employment screening. For further information, please reach out to our Talent team ******@huonaqua.com.au