Customer Service Representative

When you join Ritchie Bros., you’ll be part of a diverse, global team that’s focused on delivering great customer experiences. With our multiple onsite and online selling platforms and commitment to first-class Customer Service, Ritchie Bros. is trusted worldwide for making buying and selling easy, efficient, fair, and transparent. Our culture is centered around people and guided by our core values of Integrity, Unity, and Vision. Learn more about our culture and commitment to diversity and inclusion at Candidate Portal.

We’re looking for a Customer Service dynamo to work at our auction site in Geelong, VIC as a Customer Service Representative. Our CSRs are the number-one point of contact for customers and staff, before, during, and after our auctions. You’ll be responsible for all administrative aspects of the auction, and you’ll uphold the Ritchie Bros. philosophy of providing exceptional service. No auction experience is needed for this role, and lots of training will be provided.

The Opportunity:

Our ideal candidate is energetic, motivated, and a highly organized team player with a focus on Customer Service. In this role, you will:

• Ensure that superior Customer Service is delivered at all times to all customers. 
• Set up and maintain auction information systems. 
• Enter contracts and equipment specifications into the auction system. 
• Balance auction results, and take care of accounts receivable, collections, and banking responsibilities. 
• Verify that funds have been collected. 
• Process vehicle titles, registrations, and legal transfer documents.
• Build strong relationships with banks, taxation offices, and motor vehicle branches to obtain information and resolve issues. 
• Assist to recruit, train and oversee Customer Service Representatives for auctions.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers.

Here’s what you bring: 

• 2+ years in a role where you worked in person with customers. 
• Excellent written and verbal communication skills.
• Fantastic computer skills, including the ability to master new systems and enter data quickly and accurately. 
• Experience with any of the following is an asset: accounts receivable, account reconciliation, sales tax collection/remittance, vehicles or heavy equipment, and DMV document processing. 
• You can think quickly and make good decisions on the fly (auction time is intense and hectic!). 
• This is an intensely administrative role. You must love paperwork, and have an obsession with detail and accuracy to succeed. 
• Outstanding people skills – you’re outgoing, diplomatic, patient, and a good listener. 
• The ability to work independently – you have a take-charge attitude and you’re not afraid to ask questions. 
• You like to work hard but still have fun on the job. 

What we offer:

Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career – we’ve proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here’s how:

• Competitive base salary + paid overtime
• A comprehensive benefits package with private health cover
• Catered meals at auction time
• Employee Share Purchase Plan
• Ongoing training, professional development, and a tuition reimbursement 
• Working within an international and growing organization
• Working with a great team

Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through our family of companies, we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities by all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.