Customer Service Representative

Competitive annual salary of $63,500 (incl. super) with an annual bonus and monthly recognition incentives
Ongoing training and support from on-ground leadership at every stage of your employment
Hybrid working arrangements working 3 weeks from home and 1 week in office
Want a better job?
You’ll find it at Alinta Energy. We’re making energy better for our more than 1.1 million customers – and we’re making work life better for our 1,000+ people too.
Help us make energy better
About the role:
Alinta Energy’s Latrobe Valley Customer Experience Hub has created over 250 jobs for the Gippsland region. Working for Alinta Energy will allow you to grow your career whilst gaining exposure to industry-leading technology and developing skills to support and drive customer excellence.
After attending our 8 week comprehensive paid training program you will be providing exceptional Customer Service over the phone and online, whilst demonstrating the value of the Alinta Energy brand to our customers.
You will be working at a full time, ongoing capacity with the flexibility to work a rotating roster in the hybrid model from both our modern offices and from your home.
Hours of Operation: work a refined rotating roster of 8:00am – 6:00pm Monday-Friday and an occasional half day on Saturday (8:00am-12:00pm) from home.
In this role, you’ll be:
Handling incoming customer calls and online enquiries, providing exceptional Customer Service at every interaction
Delivering on KPIs and targets relating to sales, responsiveness, quality, and customer excellence
Owning customer queries, delivering a first call resolution and highlighting potential repeat call drivers
Demonstrating the value of the Alinta Energy brand and services at every customer interaction
You can learn more about Alinta Energy's Customer Experience Hub by visiting our Morwell journey page and hearing testimonials from our current employees.
Enjoy better benefits - check our website for the full list!
One of the best things about Alinta Energy is we discover better together. If you like the sound of that, and you’re a match for the role, we’d love to talk to you.
Alinta Energy. That’s better.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
If your application progresses, we will need to complete background and pre-employment checks, such as immigration checks, reference checks, criminal background checks, qualification checks, and additional checks for roles related to finance.
We look forward to hearing from you.
Click ‘Apply’ to submit your application.