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Form of workABOUT THE ROLE
As a Customer Service Representative the most important function of your role is to be the first point of contact for customers, handling all their initial enquiries by phone and email. The other primary duties of your role include order booking and acknowledgement, work-order ticket entry, generation of despatch dockets, issuing of test certificates and booking in of inventory and filing of material certificates.
It is essential to develop a thorough working knowledge of the supply chain of the business to ensure you can respond accurately to all enquiries. This means knowing what each department does and who to speak to in order to get the correct information for the customer in a timely manner.
In summary the Customer Service Representative will assist and support Customers, Sales and Operations with information flow and feedback of product enquiries, quotes, sales orders, and order processing status.
ABOUT YOU
· Prior experience in a similar administration or Customer Service role is essential.
· An understanding of metal fabrication is desirable, but not essential.
· Excellent written and verbal communication and comprehension skills.
· Strong computer literacy and experience with Microsoft packages is essential.
· Strong attention to detail and a track record of carrying out tasks accurately.
· A self-starter, who looks for work and assists others when their own tasks are up to date.
If you feel you meet the requirements, have the right attributes and you are a highly motivated individual, please click APPLY NOW.
ABOUT US
Allthread Industries Pty Ltd (ATI) is a division of Sell & Parker (an Australian owned private company) that utilises the thread rolling manufacturing process to provide bolt solutions for OEM, construction, mining, energy, and infrastructure. The company has been the trusted local choice for some of Australia's (and the region's) largest projects over the last 50 years.
For further information visit http://www.sellparker.com.au/ and https://www.allthread.com.au/
Sell and Parker is an Equal Opportunity employer; we pride ourselves on having great working conditions and placing safety at our number one priority.
