Address
Form of work Your new company Join a supportive Customer Service team for a leading Australian supplier, located in Brookvale. Your new role
Answers phones and confirms quotes for customers, upselling and cross-selling by recommending higher-end products
Accurately processes quotes and orders and updates the system to reflect the new status of each product
Informs customers of alternative products, special offers, changes to orders or quotes and assists customers in selecting products to suit their needs
Provides support to the outbound sales team (business development managers and key account managers) in servicing customer needs
Works closely with other departments to ensure customer's needs and Customer Service standards are met
What you'll need to succeed
A "people person" who enjoys talking and assisting others
At least 1 year's experience working in a call-centre or administration environment
High attention to detail and good administrative skills
A demonstrated capacity to learn new product knowledge in a fast paced environment
Ability to take ownership, follow tasks through to completion, and juggle multiple priorities at any one time
Excellent Customer Service skills and a pleasant and friendly phone manner
What you'll get in return
$60,000 - $65,000 + super
Hours: Mon-Fri, 08:30 - 5PM
Office located in Brookvale
Progression opportunities
Supportive work culture
Fantastic company benefits
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
