AddressToll People are recruiting an Administration / Customer Service Officer for our client who are a nationally renowned supplier of cylinder gases such as LGP, Industrial and Hospitality Gases. This position is located at Kooragang, Monday to Friday 9am - 5pm. Assisting of the day-to-day management of: administration duties including; processing invoices, customer enquiries, compliance and data entry.
Key Responsibilities
- Handling customer queries and accounts in a professional and timely manner from the onset to the finalisation
- Timely and accurate validation and reconciliation of invoices & rates against contracts
- Ensure completeness and accuracy of invoices and payments raised
- Pro-active communication and follow up to efficiently resolve all discrepancy matters
- Supporting internal and external sales with new and prospective customers
- Answering a high volume of incoming calls answering around sixty calls per hour, placing orders and redirecting calls as required
Skills & Experience
- Good Computer literacy - experience with MS Office (Intermediate)
- Experience in managing multiple work tasks with the ability to handle pressure and competing priorities
- Demonstrated experience in a fast paced, detail-oriented administration role
- Previous experience in a contact call centre (high volume call intake)
- Excellent interpersonal, communication and dispute resolution skills
- A professional approach and positive attitude towards your work and teammates
Benefits
- Supportive and friendly team
- On the job training and support
- Potential for ongoing employment for the right person
Working at Toll
At Toll, we're proud to be a leading integrated logistics provider in the Asia Pacific region. And we know our success is due to quality and skill of our talented people - quite simply, our people are our most valuable asset.
We work hard to create a workplace that supports our people's careers and that is a safe, respectful and inclusive place to work.
When you join Toll, you'll join 40,000 customer-focused people who are working across 1,200 locations in more than 50 countries. Our employees are passionately committed to our vision - to deliver outstanding logistics solutions for our customers, at every stage of the supply chain.
If you're interested in this role, please either click on 'Apply' or call Amy or Sophie at Toll People on 4037 1500 to discuss position.
Toll Group does not accept any unsolicited resume referrals from Recruitment Agencies and will not pay any placement fees relating to such unsolicited resume referrals.
All applicants must be entitled to work in Australia and be prepared to undergo a criminal history check, pre-employment medical and/or drug & alcohol testing as required.
Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples, and those of all ages, genders and abilities.
