AddressYou are a hard worker who's driven to make a difference for our customer
We are a diverse and inclusive team
Together we can create brilliant customer experiences
Do Work that Matters
As a Customer Service Representative within our contact centre you'll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:
Concierge and welcome calls
Missed payments and early-intervention collections
Simple Customer Service enquiries
See Yourself in our Team
We currently have Casual positions available to start in our upcoming intakes 2024, with hours spanning across 7 days a week, from Monday to Sunday, 8am to 8pm. This is a hybrid position giving you the flexibility to work from home and the office.
We're Interested in hearing from people who
Genuinely care about the experience of customers
Have excellent communication skills
Have the ability to navigate new technology and computer systems
Are naturally curious, resilient, empathetic and adaptable
Have aspirations to grow their career with us
Hours and training
To be considered for this role you must have the following availability:
Available to work a minimum 15 hours per week, split over 3 shifts (5 hours per shift).
Preference is to work weeknights (e.g. Mon - Fri 2pm - 7pm/ 3pm - 8pm) and a Saturday shift.
Available to work from the Melbourne office, once a fortnight. Outside of this, we'll do our best to accommodate your work preferences & availability.
Training will commence with all new starters undergoing mandatory training for the first 4 weeks (15 hours per week). Please note, we cannot provide any time off during the training period.
Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you'll have the opportunity to learn new skills, and progress in your career.
There are opportunities to transition to permanent part-time positions. We have regular and progressive training to support your career with us.
If this sounds like the role for you then we would love to hear from you. Apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 08/04/2024
