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SalaryOur client is a National Distributor and 3PL Supply Chain provider located in Lidcombe NSW. They proudly boast solid partnerships with their clients in all facets of the transport industry, Australia wide.
We are seeking a FULLTIME staff member in Client Support,5 days a week, 38hours a week, 7.6 hours a day. Hours are between 8:30am-5:30pm to work in Client Support. Training will be provided, even someone looking to get into Customer service.
They are prepared to train the right person, providing you are computer savvy and have Customer Service skills.
Quick Summary:
Specifically, you will be chasing PODs and completing internal reporting. Main focus of the role will be following up with Clients for their PODs.
This will be a permanent role.
Responsibilities:
- Provide a high level of Customer Service at all times.
- Ensure all email correspondence is acknowledged within two hours of receipt and immediately instigate the necessary action for a timely resolution.
- Ensure a friendly and professional telephone manner is used at all times!
- Liaise with various departments, branches, and agents to arrange, confirm and follow up on consignment movements and enquiries.
- Generate, action and follow up on internal reporting/discrepancies.
- Maintain ownership of escalated enquiries and ensure a timely response is provided.
- Identify and escalate inefficient practices to the Client Support manager for the purpose of improving/streamlining processes.
- Ensure client emails are completed as required.
- Verifying PODs as required
Key Selection Criteria:
- Previous experience in Customer Service
- Client support excellence and demonstrated history in performing Admin tasks or handling a variety of client queries over the phone email, extensive data entry, and accurate record keeping.
- Supporting client inquiries resulting in client satisfaction and guaranteed return business.
- Initiate the claims process on damaged or lost freight.
- Liaise with internal departments and stakeholders.
- Follow up on consignment movements and inquiries.
- Generate internal reports and follow up on any discrepancies.
Candidate Attributes we require:
- Exceptional Client Servicing skills and the ability to investigate and solve problems quickly,
- Outstanding communication and Computer skills,
- Passion, Focus, Professionalism and Reliability,
- Your own license and transport,
- Desire to work in a fast-paced environment,
- Ability to operate effectively in a team as well as be self-motivated,
- Strong work ethic, care attention for detail,
- Nicely presented with a warm personality and exemplary phone manner,
- Australian Citizen or Permanent Resident.
- Please note the successful candidate will be asked to complete a National Police Check and medical, which will be paid by the employer.
