Customer Service Representative - Hybrid/Work From Home

At Probe CX, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

Here at Probe CX, expect to think differently, challenge the norm and find your purpose.Whether you're looking to get back into the workforce, seeking your next stable career development opportunity or just want to try something new this position has you covered.

About the role:

As a Customer Service Representative at Probe CX, you will initially handle entry-level calls, but as you gain experience and demonstrate your abilities, you will progress to more complex call types and back-of-house tasks. This role will provide you with a rewarding and ever-evolving work experience, allowing you to enhance your communication and problem-solving skills while engaging with a diverse group of customers.

Working in a fast-paced environment, you will have the opportunity to level up your Customer Service skills and truly thrive in your role. This is an amazing chance to contribute to the success of our government client and make a positive impact on the lives of individuals and businesses in Australia. Don't miss your chance to take your career to the next level!

Key Points:

• Permanent full time (38hrs p/wk) or part time (20-36hrs p/wk) roles with multiple start dates available
• Hourly rate & incentives (You're also PAID for National Public Holidays)
• Monday - Friday rotating roster between the hours of 8am - 8pm (Weekend hours may be required as per client needs)
• Penalty rates for any weekend work completed and anytime after 7pm
• Comprehensive Full Time PAID training onsite with ongoing development opportunities
• Hybrid opportunity once you've settled into your new role (mix of onsite & work from Home requirements)
• Monthly reward & recognition programs and celebrations (food days, games & prizes)
• Employee Referral Program
• Tenure Recognition Program
• Access to gym membership discounts
• Access to a 24/7 employee health, wellness & safety platform
• Office located in central Maroochydore CBD - close to transport, shopping & food options
• A diverse and supportive working environment - everyone is welcome here, and our differences make us stronger!

Kindly take note that, this is an Australian based role and considering the requirements of our client, you must meet the following criteria to be eligible:

• Hold current Australian Citizenship,
• Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you), and
• Have lived in Australia for the last 5 consecutive years (a 5-year footprint),

We eagerly anticipate receiving your application!