Customer Service Representative

Who We AreWelcome to Stramit! We are glad you are taking the time to understand more about this opportunity and why we think you should join the Stramit team. Part of the Fletcher Building Group, Stramit is one of Australia’s leading manufacturers and suppliers of roll formed steel building products. A business steeped in history, our success comes from an in-depth knowledge of industry, entrepreneurial spirit and growth mindset. The backbone of our business are our 850+ Sales, Operations, Customer Service and Support Service functional teams across our 16 sites, who position us as a market leader in our field. About the PositionAs the primary point of contact for our customers, the Customer Service Representative plays a pivotal role in our dynamic and innovative environment. They are entrusted with understanding the comprehensive needs of our customers and driving sales through exceptional service, both over the phone and via email. In close collaboration with our branch, transport, and planning teams, this position ensures the timely fulfillment of customer requests in accordance with our service agreements, facilitating the efficient delivery and/or pick-up of products from Stramit sites.This is a full time, permanent opportunity based onsite at our Maddington branch. You would be required to be in the office Monday through to Friday.Key responsibilities:Handle inbound calls from customers promptly and efficiently in a fast-paced environment.Work both independently and collaboratively to ensure seamless operations.Accurate and efficient data entry, particularly in processing orders.Maintain a focus on resolving both customer and business-related issues.Strong commitment to safety protocols and practices.About YouCustomer-centric approach who consistently exceeds expectations.Collaborative team player who excels in both written and verbal communication.Efficient multitasker that thrives in fast-paced environments.Advanced administrative skills to navigate systems and adhering to established processes.High attention to detailExperience in a similar role is advantageous, though comprehensive training will be provided.Full working rights in Australia without restrictions.What we offerNo matter your background, if you're driven and dedicated to making a positive impact, you'll find a promising future with us. Join our supportive team, always striving for innovation and efficiency to better serve our customers. Here's what we're proud to offer:Comprehensive Parental Leave policy: Primary carers receive full base pay for 26 weeks or 50% pay for 52 weeks; while secondary carers get 4 weeks of full pay.5 additional leave days for 'New Parent Leave' within the first year back at work, available to both primary and secondary carers.Access to the Stramit+ app, offering generous discounts at Coles, Woolworths, and other popular retailers, as well as health and wellness resources.Full training and development opportunities to support your success at Stramit.Strong commitment to Inclusion and Diversity, including Gender affirmation leave (10 days) and LGBTQ+ Rainbow Tick accreditation.Excited? We are too! To apply, click the 'apply now' button.We can't wait to review your application and explore your potential with Stramit!