Customer Service Representative

Customer Service Representative – Telecommunications
Full Time: Monday – Friday
Inbound Contact Centre
Gold Coast (Southport) Location
About Pivotel

Pivotel is an Australian-owned, award-winning Satellite communications business, founded in 2003 with locations and employees all over the world. We are an international leader in extending communications and connectivity to critical, remote, and maritime environments.

Our head office is on the Gold Coast, with offices in Sydney, Perth, Dubbo, Wellington and Indonesia. 

We are continuously investing in Research and Development and new technologies. This also means continuous investment in our people.

About the role

The role of Customer Service Representative is an integral part of Pivotel Group's business. You are the first point of contact for all calls into the business and we pride ourselves on ‘best in class’ service experience.
If you can relate well with customer's, have an interest in technology, and enjoy working in a fast past environment, you maybe our person.  Ideally you will have had some experience in a role where you demonstrated problem solving with a friendly & helpful attitude.
The Pivotel Service Team are encouraged to use their initiative and deal with a wide variety of interesting products, systems and processes. This role requires someone comfortable with technology & with good computer skills.  A hybrid ‘work from home’ model is an option once you have enough experience. 

Responsibilities/Duties

• Take ownership of incoming calls and emails, and respond to customer enquiries in an efficient and helpful way
• Explain billing and account enquires, taking payments and other general customer maintenance
• Create accounts and complete service activations for the Dealer Network and Pivotel Enterprise & Government team. 
• Problem solving and troubleshooting with customers should an issue occur
• Follow up on service tickets and commitments made
• Balance incoming calls, emails and other tasks amongst the team, ensuring excellent response times

Knowledge and Skills Required

• Can relate and communicate with others
• Reliable and interested
• Quick thinker who is able to retain information
• Available to work a rotating roster between 7:00am – 7:00pm Monday to Friday, (plus State public holidays)
• Experience in a contact center or within the Telecommunications industry would be highly regarded

What Pivotel offer:

• As a small team each role is an integral part of our business. You will not be just another number. 
• Our culture is vibrant, inspiring and challenging. 
• We provide additional Annual Leave Benefits from your commencement. 
• We offer paid parental leave. 
• Brand new office in cental Gold Coast location. 
• An opportunity for career growth & development

If this role sounds exciting to you, please apply with your cover letter and resume. 

Please note only shortlisted candidates will be contacted.

For further information please see www.pivotel.com.au or email HR@pivotel.com.au.