Customer Service Representative

Customer Service RepresentativePosted: 18 Mar 2024Location: Southern suburbsCategory: Customer Service/Call CentreType: TemporarySalary: $34 - $36 per hour

• 6 month temporary role with potential for extension
• B2B role focused on ensuring the processing and delivery of Retailer's orders
• Iconic global brand renowned for their innovation in revolutionising some of our most used domestic & commercial products
• Hybrid WFH options post initial training period
• Supportive team
• Sutherland Shire. On-site parking.

The Company:With innovation and improvement at the forefront of everything they do, this global brand continues to re-imagine and revolutionise domestic & commercial appliances in order to significantly enhance their use and peoples lives.You will be part of a brand that is a game changer focused on new inventions and enjoying continued growth across product categories, locations, and people.Your Role:In your new role, your contribution will be key to ensuring the timely and accurate processing of Retailer's orders and enquiries.Some of your responsibilities will include:

• Processing of Retailer sales orders
• Responding to Retailer enquiries relating to placement & confirmation of orders, delivery, promotions, product details
• Liaising with the warehouse & showrooms regarding stock availability
• Investigating and processing claims and returns
• Coordinating repairs & replacements
• Resolving issues & liaising with internal | external departments and sales divisions
• Assisting the manager with the preparation of reports

Essential Skills & Experience:

• SAP knowledge is an advantage.
• Previous experience in an "end to end" product based Customer Service role including the processing of orders
• Accurate keyboard | data entry skills
• Intermediate skills in MS Word & Excel
• Ability to work in a fast paced environment

How to apply:Apply with a copy of your most up to date resume via the Seek website or email . If you have any questions regarding this role, please call Lorraine on .At Recruitment Edge we strive to create an environment that values and celebrates diversity in all its forms. We are passionate about providing equal employment opportunities and we actively encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people.