Customer Service Representative

The Company:

27 branches. 48,000 satisfied clients. Alsco has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.

The Alsco group consists of: Alsco, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.

Why You Should Join Us:

• Above award pay
• Job security working for a market leading company. 
• Great work/life balance, Mon - Fri, 7AM - 3PM
• On-job training & coaching and the opportunity to grow and develop within organisation
• Safe working conditions
• Diversified/inclusive team culture and supporting manager
• Emerald, 4720

Reporting to the Service Manager, the Customer Service Representative is responsible for ensuring the smooth running of our relationships with Customers via incoming calls & email. In partnership with the team of Service Delivery People (SDPs) at the branch the Customer Service Representative will build and maintain effective and efficient working relationships with all customers to ensure that we are always meeting our commitment to Service Excellence.

Main Tasks & Responsibilities:

• Develop and maintain positive customer relationships via phone and email interaction
• Effectively handle customer enquiries and provide customer support
• Accurate and efficient data entry
• Work collaboratively
• Strong knowledge and ability to work with Microsoft Office Suite
• Comply and support all health & safety procedures
• Creating and distributing delivery information to the drivers so they have the correct information to meet the customers’ expectations.

Key Skills and Experience Required:

• 6 months' relevant Customer Service working experiences, experience in a high-volume incoming call position would be advantageous
• Ability to work as a team
• Excellent communication skills
• Excellent interpersonal and people skills with clear and confident manner
• Attention to details
• Excellent PC skills
• Working knowledge of a computer based finance or accounting system like MYOB or SAP (Abel experience highly regarded but not essential) 

If this sounds like the opportunity for you, we look forward to receiving your application.

As part of our recruitment process you will be required to complete pre-employment screening which includes reference checking and health screening that involves drug and alcohol testing. Proof of Your Right to Live and Work in Australia must be presented at interview stage.

Alsco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics.