AddressNine is Australia’s largest locally owned media company – the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want – across Publishing, Broadcasting and Digital.
Nine’s assets include the 9Network, major mastheads such as The Sydney Morning Herald, The Age and The Australian Financial Review, radio stations 2GB, 3AW, 4BC and 6PR, digital properties such as nine.com.au, 9Now, 9Honey, Pedestrian.TV, Drive, subscription video platform Stan and a majority investment in Domain Group.
Job DescriptionNine is looking for multiple Customer Service Representatives that are available for full-time employment to join Australian Metro Publishing's Customer Service Centre team.
You will be exposed to and assisting customers who subscribe to some of Australia's major publications such as The Sydney Morning Herald, The Australian Financial Review and The Age.
Be part of an exciting team, who are fanatical about providing exceptional customer experiences. We have multiple opportunities available to start immediately.
The role is predominantly working from home with time in the office on a fortnightly basis.
The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster.
Day to day you will:
- Deliver world-class frontline Customer Service interactions and operations that meet or exceed a number of customer experience targets
- Manage interactions over the phone, email, live chat and web forms
Please note the start date for this position will be July 23rd 2024.
QualificationsWhat we would like to see:
- Exceptional Customer Service, active listening and well developed verbal and written communication skills
- Great attitude and willingness to learn and progress in your career
In return, we offer the chance for you to work with a talented team, in a working environment where you'll have the opportunity to grow your skills and your career with an industry leader. Training and development are provided to ensure your success. The role combines a mixture of working from home and spending time in our fantastic new offices in North Sydney.
Additional InformationOur Commitment to Diversity and Inclusion:
At Nine, we are committed to fostering a workforce that embraces all aspects of diversity and inclusion and where practices are equitable to ensure our people experience a sense of belonging. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best. Should you require any adjustments to the recruitment process in order to equitably participate, we encourage you to advise us at the time of application.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, nationalities, backgrounds and cultures.
Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
