AddressAs the needs of our customers change, so do we.
At AGL, we believe progress is powered by our people.
If you're set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.
Now's an extraordinary time to work with us. We're taking the lead on renewables and expanding our products to make them more sustainable, affordable and useful for all Australians.
That's what we call progress. To achieve it, we're bringing together people with unique stories, perspectives, backgrounds and talent - and we need yours too!
About the Role
Connectnow (an AGL owned business) is a free moving home service. If you're moving home - Connectnow helps you find suppliers in your area and arrange services all at once. This service extends to connections for: electricity, gas, internet, phone, pay TV, and much more.
Having been successfully connecting customers to their utilities for over 10 years now, we are looking for our next intake of Connectnow Sales Consultants to lead the way to be the number one service provider in Australia.
As a Sales Consultant, you'll be working in our Docklands head office to play an essential role in providing exceptional customer service by working with your team and internal resources to get the right outcome for our customers every time. You will join a team of highly driven and engaged people focused on the customer and delivering high-quality outcomes.
From time to time, you'll also interact with real estate agents and agency business owners.
Key accountabilities of this role
- Ability to sell a portfolio of products and services - so an ability to sell multiple products and upsell customers based on their needs is a requirement.
- Ensure that all regulatory and compliance requirements are met, complimented with a strong NPS score.
- Product knowledge across multiple products and categories.
- Ability to work with several systems concurrently, varying in complexity and purpose.
- Display the highest standard of professionalism in dealing with real estate partners and external clients.
About You
If you have a proven ability to delivery and exceed targets and thrive in a structured, fast-paced environment', then this opportunity is for you.
If you do not have call centre experience, do not hesitate to apply! We will provide you with the skills to do the job, however, to be successful in the role you will need to have:
- Experience providing excellent customer service and a passion to help others
- The ability to meet and exceed sales targets
- Solid attention to detail and the ability to multi-task
- Adaptable and open to receive coaching/feedback
- Strong communication skills both verbally and in writing
- Ability to work a rotational roster between Monday to Friday 8am - 8pm & occasional Saturdays between 8am - 1pm (Saturdays are paid at overtime rates).
To apply you must have unlimited, full permanent working rights in Australia.
COVID-19 Vaccination Policy
AGL has implemented a COVID-19 Vaccination Policy that requires all employees and contractors to be fully vaccinated with a COVID-19 vaccination (subject to medical exemptions). This requirement applies to all workgroups, including workgroups where AGL employees and contractors are currently attending the workplace and workgroups currently working from home who will return to the workplace when circumstances permit.
By applying for this role, you acknowledge that you are aware that AGL has a COVID-19 Vaccination Policy, and if you are successful in securing employment with AGL, that you will be required to comply with this Policy.
Inclusion at AGL
At AGL, all employees are encouraged to be themselves and to bring their whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, people living with disability, culturally and linguistically diverse people and people of the LGBTQ+ community, including transgender, gender diverse, and intersex people.
AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision.
