AddressAbout Us
CoastalBridge is a subsidiary of AAW Global Logistics, an Australian owned Logistics company providing services across various industries for over 40 years. CoastalBridge is part of a wider Group of companies employing over 200 people in Australia and New Zealand, across 9 office locations. These other Group companies include business units covering: International Freight Forwarding; Shipping Line Agencies; Domestic Logistics; Bulk Liquid Transport; & Project Logistics.
CoastalBridge's core service is the movement of products across Australia via Coastal Sea Freight Shipping. Along with Sea Freight offerings, CoastalBridge also provides customers with Domestic Trucking, Rail and Air Freight Services. As a market leader in Interstate Logistics, we pride ourselves on being entrepreneurial and agile based on clients’ needs.
Through the commitment of our people, we strive to be Innovative, Progressive, and Market-Driven in all facets of Global Multi-Modal Logistics. Our emphasis is on thoroughly satisfying customers' expectations of Quality, Performance and Efficiency.
About the Role
Due to growth in our business, we have an exciting and rare opportunity for an energetic and ambitious Customer Service & Sales Support Officer to join our team. Based in Melbourne, you will join a passionate and supportive team that has a wealth of experience and knowledge allowing you to build on your existing freight forwarding experience and develop your career.
In the day-to-day of your role, you will develop and maintain relationships with our clients, support our sales team and management and work closely with operations staff. You will provide end-to-end Customer Service, including quoting and coordination of shipments.
With your experience in freight forwarding, you will know this is a hands-on role where you often have to multitask in a busy environment. You will relish both the challenge and opportunity to go the extra mile and deliver an amazing customer experience for our clients. To be successful you will have:
- Prior experience in freight forwarding including Customer Service, sales, or operations is desirable.
- Prior experience in domestic/coastal logistics is desirable.
- Excellent communication skills both over the phone and email.
- Exhibit strong commercial acumen.
- Enjoy problem solving through lateral thinking.
- Show initiative and want to make an impact.
- Be well organised and able to manage your time to meet deadlines.
- Enjoy helping customers, with a drive to deliver world-class Customer Service.
- Enjoying working as part of a team, and independently.
- Have basic computer skills, with CargoWise experience (or similar).
Working with Coastalbridge
Your success is important to us.
When you join the Coastalbridge team, we put the time and effort into helping you be your best professional self, and you'll be recognised and rewarded for what you do.
In addition to joining a friendly, dedicated, and supportive team, we offer:
- A competitive salary package
- Hybrid working from home (up to 2 days working from home)
- A mental health and wellbeing support program through our Employee Assistance Provider
- A nationwide retail discount and reward program
- Access to a suite of professional development tools
How to Apply
If this role sounds like the right fit for you, please click on Apply Now, upload your resume, and answer a few quick questions.
We’re looking forward to hearing from you!
As an Australian Trusted Trader, employment with Coastalbridge is subject to the satisfactory outcome of a National Criminal Records (Police) Check.
No Agency Callers, please.
