Mandatory: Australian Citizenship required to work within Federal Government.About the company:This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations. A great opportunity for a Customer Service - Administration Support officer to join this busy team for a temporary assignment.About the role:
- Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Managing the team shared email inbox, appointments and telephone enquiries.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Agency Business systems.
- You will have ability to work in a team
- You will have communication skills
- You will have Customer Service skills
- You will have ability to manage conflict and difficult/sensitive conversations
- You will have Microsoft Suite skills (Excel, Word, Outlook, Teams) skills
- You will have ability to use initiative and work independently
- You will have ability to learn new systems and processes
- August start (pending Federal Police Clearance)
- Contract until the 30th of June 2025 with possibility to be extended.
- Full time hours Monday to Friday
- Shepparton or Warrnambool VIC location
- $37.36 per hour + Super