AddressAbout La Trobe Financial
Australia's leading diversified credit Asset Manager since 1952. We are proud to service over 79,000 customers for both credit finance and investments and have lent in excess of $33 billion to over 280,000 Australians. Our culture combined with our commitment to service our customers has seen La Trobe Financial grow to over $14 billion Assets Under Management and over 450 employees deployed across Melbourne, Sydney, Shanghai and Hong Kong.
The opportunity
La Trobe Financial is seeking a Customer Support Officer to join its Mortgage Help team.
This is a great opportunity for someone who:
- Cares genuinely and passionately about Customer Support and about the role it plays in making a customer-centric team successful;
- Likes making things easier for customers and colleagues;
- Is energised by interacting with and helping people;
- Is positive person with a “can do” attitude; and
- Brings solutions to the table
- Wants to kick start a career in financial services
The key responsibilities of the role are responding to and resolving queries from internal and external stakeholders by phone or by email quickly and effectively, and providing administrative support to the entire Mortgage Help team.
If you have a passion for excellent customer service (internal and external), a “can-do” attitude, you’re an excellent communicator, you possess strong time management skills, we want to hear from you.
Why join our team?
- Australia's largest credit Asset Manager
- Supportive Management
- Flexibility
- Ongoing Training & Development
- Diverse range of products
- Stunning offices
Our company philosophy 'Others Before Self' and values are a fundamental part of who we are and underpin our culture. We are looking for staff that will support our TEAM culture, Trust, Excellence, Accountability and above all Making a Difference!
Some of our fantastic staff benefits include:
- Paid Birthday Leave
- Paid Lend a Hand Day
- Flexible Working Opportunities (3 days in the office, 2 working from home)
- Ability to purchase additional Leave
- Employee Assistance Program
- Social Club
- Staff discounts, Sporting partnerships and so much more…
The key responsibilities of a Customer Support Officer include:
- Responding to and resolving queries from internal and external stakeholders by phone or by email quickly and effectively;
- Increasing customer satisfaction and building loyalty through the provision of amazing, personal Customer Support; and
- Providing administrative support to the entire Mortgage Help team (including among other things, the payment of invoices, the collation of documents to be sent to external legal providers, the preparation and sending of correspondence to customers, collating and verifying of capitalisations, and completing required reporting);
- Helping to develop Mortgage HelpCustomer Support with new innovations and best practices in customer service and administration;
- Maintain reporting on number of inbound calls taken & inbound emails received; and
- Identifying and escalating potential risks.
About you:
- Tertiary graduate or in their final year of study and or exposure to similar corporate customer service and administrative roles would be highly regarded.
If you take your job and career seriously but not yourself, apply today for this exciting opportunity.
