Customer Service Specialist

• We support you to grow your career, diverse and inclusive team
• Together we can create brilliant customer experiences that matter

We have an exciting opportunity for Customer Service Specialist who will be responsible for providing high-quality administrative and Customer Service support to participants, employers and Asuria staff.

Why Asuria?

Achieve your dreams by helping others achieve theirs.

At Asuria, you can make a real difference by working with people to find long-term employment. A difference that means many people will gain meaningful employment through your mentoring and your advice.

We support you

Working at Asuria is more than a job, it is a career. A career where you can reach the best version of yourself and achieve your full potential. Asuria will support you every step of the way. We will provide all the resources, learning and development and leadership guidance you will need to further your career or to enter this exciting industry.

Be part of a company that beats to an enterprising heart

• At Asuria, our people are at the very heart of everything we do and deliver.
• To be an Asurian, you must be able to balance empathy, dignity, and respect in your daily work with a drive to ensure we achieve positive business outcomes

About the Role

• The Customer Service Specialist will have a customer first mindset and embrace a culture of continuous improvement and agility as the team works towards providing a sector leading customer experience.
• Provide first class service to customers on the national Customer Service line and other customer contact channels.
• Provide market leading professional support to all employers, partners and stakeholders
• Professional resolves customer complaints in line with the feedback and complaints resolution process.
• Action enquiries and tickets received through our CRM.

The rewards of being an Asurian Youth Mentor:

• Competitive salary
• 3 days bonus leave per year
• Up to 15 weeks Paid Parental Leave
• Non-primary carer paid leave
• Genuine work-life balance
• Smart phone provided
• Access to Employee Assistance Program providing counselling services across a wide range of work and life categories such as career, family, financial and health assistance.
• Learning & Development opportunities and direct support to achieving a Cert IV/ Diploma qualification in a relevant discipline.

Do you have what it takes to become an Asurian Customer Service Specialist?

• High level verbal and written communication skills
• Employment services industry experience. Desired not essential
• Minimum 2 years of work experience in Customer Service
• Proven experience in a range of areas ideal including sales, Customer Service, finance, marketing, recruitment and/or management delivery
• Certificate level (or above) in Business Administration or employment services, desired not essential

How to Apply

• Take the first step to this important role in providing jobs for others. If you match the criteria above, we want to hear from you!
• Simply complete the application process by clicking the 'Apply 'Now' button. Only shortlisted candidates will be contacted

A current Working with Children Check or relevant state equivalent is a mandatory requirement for this position and successful applicants must have (or create) a myGovID account.

Asuria is an EEO employer that welcomes applications from people who have a disability, are LGBTIQA+, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent. Asuria is a Child Safe Organisation committed to child safety and wellbeing.