Address- Develop strong relationships with all customers via phone.
- Accept, quote, advise and process inquiries and orders.
- Assist customers with technical information, product descriptions, pricing and anticipated delivery.
- Work in a team environment to achieve the division’s sales & margin objectives.
- Efficient processing of sales orders, credit requests, warranty requests and back order reports.
- Provide technical support regarding electrical products (where possible).
- Provide back up for coordinating export orders.
- Follow up with customer complaints about relevant company products and aim for satisfactory solutions from both the company’s and the customer’s viewpoint. Recommend product modifications in response to customer problems.
- Assist with filing when needed.
- Assist staff with pulling out documentation to process credit/RMA’s.
- Ensure all activities comply with legal and ethical requirements.
- Comply with company policies and procedures.
- Be aware of company and personal obligations under the Occupational Health and Safety regulations as well as the company’s documented quality management system.
- Any other job-related duties that may be requested from time to time.
- Experience with SAP is preferred.
- Experience and knowledge of Hazardous area products and certification will be advantageous.
- Take responsibility and hold colleagues accountable for zero incidence safety culture.
Qualification:
- Bachelor's Degree or Diploma in Customer Service related field.
- Minimum 2 years of experience in a Customer Service or related role.
- Experience with SAP is preferred.
- Experience with Microsoft Excel.
- Good communication skills
- Self-motivated, team player, willing to learn, self-starter, problem solver, Customer service orientation.
