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Form of workCommBank’s Business Banking Operations (BBO) function is looking for Customer Service Specialist to join our Funding & Settlements team within Business Lending Operations.
BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team support our Business & Private Banking and Institutional Banking colleagues in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers.
About the role
Within the Commercial Funding & Settlements team, you will be responsible for managing the funding and settlement process for Business and Commercial loans. You will also collaborate with internal stakeholders in order to successfully process complex settlement matters.
This team is an operations, processing function which also reviews and analyses complex facility agreements, assists with loan drawdown activities which ensure we meet our customer’s needs.
Other responsibilities include:
Providing superior levels of internal and external Customer Service by responding to and managing customer and stakeholder enquiries, complaints, and issues
Identifying opportunities to improve the processes within your team or work area.
Undertaking investigations in respect to customer requests and/or as a result of transactional or exception-based issues.
Contributing to and/or completing reconciliations
Completing general administrative duties as required
Practising prudent risk management by identifying and responding to business risks
About you.
To be successful in this role, the ideal candidate should have:
Demonstrated knowledge and experience of the home lending, commercial or business lending process.
Strong Customer Service experience with the ability to build relationships with relevant stakeholders.
High attention to detail and accuracy
Strong work ethic with a team orientated outlook
From here, the opportunities are endless.
At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.
We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.
