AddressCustomer Service and Support
Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an Experience of a Lifetime to our guests and our employees. You're brave, ambitious and passionate and we want you on our team. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.
The perks start with a free lift pass, but as a Vail Resorts Australia employee, that's just the beginning. Think free group lessons with our qualified snowsports instructors, discounts at our food, rental and retail outlets, employee recognition programs, staff events, training, wellness programs and more!
As a Customer Service and Support team member, you will be responsible for managing communication channels for Vail Resorts Australia guests, resolving enquiries related to Epic Australia Pass products and services, as well as Australian resort specific product offerings. You will be an excellent source of general and resort information and will quickly develop the ability to match guests with the product or service that best suits their needs, resolve guest's issues and work directly with management and other team members to respond to guest enquiries with accurate, timely and quality information.
In a typical day in this role, you might:
- Respond to guest enquiries via our communication channels - email, phone and Live Chat
- Liaise with the In-Resort Guest Services team to resolve guest issues
- Escalate and manage urgent guest issues and enquiries through to resolution with the support of department leaders
- When required, liaise with departments across all aspects of the business to ensure a smooth and enjoyable experience for our guests.
To be considered for this role, you should have:
- Demonstrated experience in a Customer Service role
- A sound working knowledge of computer systems and processes
- The ability to multi-task and work in a fast-paced environment
- The ability to use initiative and provide exceptional Customer Service
As part of our team, you will be expected to:
- Demonstrate our core Values - Have Fun, Be Inclusive, Be Safe, Do Good, Serve Others, Drive Value and Do Right
- Provide an experience that creates a desire for our guests to return
- Be punctual, reliable and show up for work with an enthusiastic attitude and embrace all parts of your job
- Develop and maintain excellent relationships with fellow workmates, showing respect to your peers and supervisors
Employment start dates will vary depending on the role and snow conditions, but most roles start in March and finish in late October.
Staff accommodation may be available for successful applicants. You will be asked to indicate in your application whether you require accommodation. If you are offered a position, we will be in touch to confirm and provide further information.
At Vail Resorts Australia one of our core values is Be Inclusive.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. If you require assistance to apply, interview or otherwise participate in the employee selection process, please contact us at human.resources@vailresorts.com.au
Join our team and experience the outdoors like never before. Your adventure starts now.
