Customer Service Team Leader

You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

You will empower your team to push to their standards of service through regular training, coaching, and mentoring to support the development of your staff.

You will respectfully manage employee performance and ensure clear communication is delivered across business updates, changes, performance results and pre and post briefings with your team.

For more information on this position and business unit, view the role description.

About you

• Your ability to communicate with influence, engage and build strong and trusting relationships will see you excel in fulfilling stakeholder and team expectations.
• You're recognised as having a positive and proactive attitude. You are well versed in working in a fast-paced Customer service environment.
• Your confidence in leadership will demonstrate your safety critical mindset, make smart on the spot decisions and your skills to build a cohesive and collaborative team culture striving to exceed customer expectations.

In addition, you will also possess:

• Knowledge of Customer service and safety standards
• Knowledge of relevant Legislation and Authority policies, procedures, and guidelines for station operations
• Understanding of EEO principles, the Ethnic Affairs Priority Statement), WHS and Environmental Policies
• Commitment to ethical practices
• Understanding of basic computer operations and software standards

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now!

Applications close: Wednesday, 26th of May 2024

For more information about this role, please contact *********@transport.nsw.gov.au

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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