Address
Form of workAbout Us:
Johnson Tiles Australia is a specialist in the supply of ceramic and porcelain tiles and has been operating in Australia for over 50 years, servicing the retail, trade and commercial builders’ markets. A renowned leader in the industry we have developed a long and proud history grounded in manufacture, product development and Customer Service.
About the Role:
We are currently experiencing growth and are looking for a Customer Service superstar to join our team. You will be responsible for answering incoming calls, processing customer orders, and liaising with all customers and our internal functional departments.
Duties / Responsibilities
- Handle inbound & outbound customer enquiries.
- Process customer orders accurately.
- Answer enquiries and follow-up on customer requests in a timely manner.
- Ensure timely communication with customers via email and phone regarding product availability, delivery status, and order confirmation and the like.
- Establish and maintain effective communication within the Business Structure
- Follow company processes and procedures while looking for continuous improvement in ways of working with and serving our customers.
- Office administration duties supporting effective Customer Service operations.
Why join us?
- A fun and collaborative work environment
- Opportunity for future development and advancement within the company – we promote from within!
- Staff and family discounts
Skills / Experience
- Enthusiastic team player who strives to provide the best experience for our customers.
- Excellent communicator with active listening & problem solving skills.
- Strong organization & Time management skills
- Self-motivated, displaying initiative.
- Attention to detail and data entry accuracy.
- Ability to work in periods of high demand within a Team.
- Experience in the tiling / building industry would be an advantage.
- Microsoft Excel skills preferred, but not essential.
If you are interested in this exciting career opportunity with Johnson Tiles, please APPLY NOW and send through your resume to ******@johnsontiles.com.au
