Customer Service Team Member

ABOUT PHE International Pty Ltd

From humble beginnings PHE International is a veteran Australian online e-commerce pioneer, encompassing multiple websites that have collectively sold to well over 1 million happy customers, and counting.

PHE International is an e-commerce business, celebrating our 30th trading year. We are the largest retailer of sexual health & wellness products in ANZ, encompassing multiple brands and thousands of products, ranging from sex toys to lingerie & sexy sleepwear.

Located in Abbotsford on the city’s fringe, and only steps away from Victoria Park Station. We are surrounded by excellent cafes and restaurants to have lunch or after work drinks, you couldn’t find a funkier place to work.

Summary

Reporting to the Customer Service Supervisor, you will be providing exceptional customer support and coordination within a fast paced, customer focused environment. The role may suit someone who is returning to the workforce, studying or looking for a casual role that provides variety.

We are looking for someone who is available on Monday & Tuesday between the hours of 8am-5pm. There will also be a requirement to be able to assist in the warehouse and cover additional hours. (e.g if another Team Member is on leave).

Responsibilities

Customer Service

• Attend to customer queries via phone, email & live chat using HubSpot and Aircall.

• Develop superior product knowledge to be able to efficiently and effectively assist customers

• Process phone orders and customer returns

• Complete product testing

• Conduct fraud checks

• Liaise with our onsite warehouse, marketing & digital teams

Warehouse

• To work with a supportive & fast paced team to ensure the timely dispatch of goods

• Efficient picking & packing of customer orders.

• Checking in and put away of inward goods using barcode scanners.

• Working closely with Team Members to deliver the highest standard of Customer Service whilst maintaining organisational KPIs

• General Warehouse Duties

Qualifications

• High school diploma or equivalent
• 1-2 years of Customer Service experience
• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and other relevant software
• Ability to multitask and prioritize tasks effectively
• Positive attitude and willingness to learn