AddressDuties and Responsibilities:
- Act as a brand ambassador for Réalisation, by being the primary contact with customers
- Enhance the customer's experience with the brand throughout their purchase journey
- Manage all communication with Réalisation customers via email, and online communication channels
- Assisting with product and service enquiries as well as order placement, monitoring order status, returns and exchanges processing
- Prioritise and provide timely responses to all CUSTOMER SERVICE, product and order related enquiries that are received
- Liaise with warehouse staff, to fulfil orders and solve customer enquiries
- Assist with the use online fraud management tools on our websites and payment gateways
- Work closely with the Realisation team to ensure alignment between customer expectations and solutions being delivered
- Ensure all systems and processes are followed and executed
- Maintain collaboration with the broader team to ensure a flow of information and key customer insights
- Prepare any reports or information to share with senior management as may be required
- Assist where needed, to support the business and day to day operations
About you:
- A genuine interest in fashion and a passion for the brand
- Exceptional organisational skills and ability to prioritise tasks
- A strong attention to detail
- Fashion or retail experience preferred
- Experience providing excellent CUSTOMER SERVICE
- Excellent verbal and written skills
- Flexible and proactive, able to work in a fast-paced environment with a can-do approach
- Ability to excel in an autonomous working environment
- Experience using Zendesk CUSTOMER SERVICE platform (preferred)
Please send your CV through to: **********@realisationpar.com
