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SalaryCouncil’s Customer Service and Information Management teams are confident, energetic and passionate about delivering exceptional customer service to our Community, Customers, Councillors and Council.
We are seeking an enthusiastic and dedicated person who is interested in undertaking a 12 month traineeship in Customer Service.
The role will support the Customer Service team to complete administration duties required in this business stream. You will develop skills in customer service through Council’s contact centre and counter teams at the Shellharbour Civic Centre. The role will also provide learning and development opportunities in information management, application processing and business improvement initiatives.
This opportunity is open to both school leavers and mature age applicants who are eligible for admission to the Certificate III in Business Administration and who do not already hold a Certificate III qualification or higher. The traineeship will cover both practical and theoretical requirements supported by TAFE. This role is a temporary 12 month fixed term development entry level role.
About us:
Shellharbour City, located in the Illawarra region, is just 80 minutes south of Sydney and is home to almost 76,000 people in a city that spans 154 square kilometres. It's an area of great natural beauty - stretching west from the picturesque coastline to rolling pastures, set against the majestic backdrop of the Illawarra escarpment.
Our dedication to be financially sustainable in an evolving environment, while striving for a great organisational culture and committing to employing staff who embrace our Core Values, has made Shellharbour City Council an employer of choice.
We have been recognised with a wealth of state and national awards in 2019 / 2020 including our 5 star Civic Centre building, Museum space and City Library. We were recently presented an AR Bluett Memorial Award for Most Progressive Metropolitan and Regional Council in NSW.
We offer:
Shellharbour City Council offers a high performing and sustainable organisation to deliver outcomes for the community through leadership, collaboration and innovation. We have exciting, rewarding career opportunities and flexible working arrangements and work/life balance in a relaxed coastal lifestyle.
- Temporary full time, 35 hours per week up to 12 months (or the duration of the traineeship)
- Commencing Salary up to $738.00 per week (Dependent on school level achieved and years out of school)
- Plus 10.5% superannuation
- On the job training
- Compulsory course costs are paid by Council
- Up to 3 hours of study time per week
- Great organisational culture with a strong, values led and progressive team
For further information about the position, contact Deanne Norman, Manager Customer Experience and Information Management on 4221 6110.
Closing date: Sunday, 23 October 2022 at 11:30pm.
Apply now...
Complete the application below by answering the questions, describing how your skills and experience are relevant to the position.
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Our core values of Collaboration, Accountability, Integrity, Respect and Sustainability represent who we are and what we expect of one another.
To work for us, you must be committed to role modelling our core values.
Shellharbour City Council is an equal opportunity employer.
