Customer Service Representative

Manildra Group is a leading manufacturer known for its commitment to delivering exceptional products and services to our valued customers. We are seeking a highly motivated and detail-oriented Customer Service Representative with expertise in SAP to join our dynamic team. If you are passionate about providing top-notch customer support and have a strong understanding of SAP, we encourage you to apply.

This is a fulltime position at Gladesville, with full time hours, 5 days a week. The Customer Service Representative will play a crucial role in ensuring customer satisfaction by effectively utilising SAP software to manage customer orders, resolve inquiries, and provide comprehensive support. This position demands a high level of SAP proficiency, strong communication skills, and exceptional attention to detail.

Customer Order Management:

• Process and manage customer orders using SAP, ensuring accuracy and timeliness.
• Monitor order status, shipment tracking, and delivery timelines to provide customers with up-to-date information.

SAP Expertise:

• Leverage in-depth knowledge of SAP to navigate the system, extract relevant information, and perform transactions efficiently.
• Troubleshoot and resolve SAP-related issues that may arise during order processing.

Customer Support:

• Interact with customers via phone, email, and other communication channels to address inquiries, provide product information, and assist with order-related concerns.
• Offer exemplary Customer Service by promptly responding to customer inquiries and resolving issues to their satisfaction.

Data Accuracy:

• Maintain accurate customer records and order information within the SAP system.
• Regularly update customer profiles and order histories to ensure up-to-date records.

Collaboration:

• Collaborate with cross-functional teams, including Sales, Logistics, and Manufacturing, to facilitate smooth order processing and address customer needs.
• Communicate effectively with team members to ensure alignment on customer-related activities.

Reporting:

• Generate reports and analytics using SAP to support decision-making processes and track key performance indicators (KPIs).

Continuous Improvement:

• Identify opportunities for process improvement within the Customer Service function and contribute to the implementation of best practices.

• Proven experience working with SAP software in a Customer Service or related role.
• Previous experience using Salesforce will be highly regarded.
• Strong understanding of order management processes and SAP modules.
• Exceptional communication skills, both written and verbal.
• Detail-oriented with excellent organisational skills.
• Ability to work independently and collaboratively in a team environment.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Competitive pay rates.
• A collaborative and inclusive work environment.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their SAP experience and Customer Service accomplishments to ***********@manildra.com.au 

Manildra Group is an equal opportunity employer. We encourage candidates from all backgrounds to apply.

Note: This job description is intended to provide a general overview of the responsibilities and qualifications for the position of Customer Service Representative. It is not an exhaustive list, and responsibilities may evolve to meet the changing needs of the company.

Please note only applicants selected to interview will be contacted.