Company DescriptionPublift is a dynamic Adtech company dedicated to empowering online publishers and websites to maximize their revenue from display ads. We are passionate about driving publisher growth and have an amazing team committed to this mission.Our innovative product boasts an impressive track record, delivering a remarkable 55% increase in revenue for publishers on average. This transformative impact can be especially profound for small businesses, a fact we take pride in.Fuelled by recent enhancements in our sales capacity and product development efforts, Publift has experienced a rapid increase in growth. Currently achieving 60% year-over-year growth. At Publift, we thrive in a lively, fast-paced environment characterized by a flat organizational structure. Join us as we embark on this exciting journey of growth and innovation at Publift.What’s on offer:
- A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
- We’re proud to be recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, an AFR BOSS Best Place to Work, a Family Friendly Workplace, and WGEA Employer of Choice for Gender Equality.
- The support of a highly engaged, high-performing team including a leadership team that’s you’ll actually have face time with.
- 22 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender affirming care leave
Job DescriptionWhat You Will Do:We are looking for an experienced
Customer Success Manager to join us in this growth phase and help us create and deliver the ideal customer experience for our clients.
- Manage and expand a portfolio of accounts generating $10m a year
- Relay customer feedback to the product team, ensuring we are developing the best technology to suit our customer’s needs
- Craft persuasive sales propositions using internal and external data
- Find new optimisations and opportunities to grow your client’s revenue
- Keep our clients abreast of emerging trends in programmatic advertising
Qualifications- Experience working in Customer Success/Account Management
- Experience in Digital Media (beneficial, not essential)
- A perfect blend of commercial acumen and customer relationship skills.
- Known for being target-driven and consistently achieving goals.
- Comfortable communicating with diverse roles and levels within an organization.
- Things move quickly here at Publift, so you’re comfortable in an environment that changes.
- You can point to examples where you’ve found creative solutions to solve customer problems or grow their accounts.
- Right to work in Australia
Additional InformationA few other things we want to let you know about...Publift is an equal opportunity employer who prides themselves on fostering a diverse and inclusive workplace. We encourage everyone of all ages, genders and backgrounds to apply. If you’re a candidate with a disability or you’ll need some adjustments to be at your best, let us know how we can provide you with additional support.We believe work satisfaction comes from two things: working in an unbelievably great team and solving customer problems that matter.Our flat organisation structure allows us to be nimble and innovative to drive both customer and personal growth.We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time. We are open to this conversation during our recruitment process if you want to know more just ask!We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.Successful candidates joining Publift are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.
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