Customer Success Manager

On behalf of our client Deliverect, we are looking for a full-time experienced Customer Success Manager, you lead a harmonious orchestra of client success. Combining the insightful guidance of a trusted advisor with the precise analysis of a data-drive expert, you champion the unwavering dedication of a client champion. Your efforts directly contribute to increased customer lifetime value (CLTV) and sustainable revenue growth, positioning Deliverect for success on both regional and global scales.

The daily duties and responsibilities include:

• Develop and execute data-driven retention strategies, fostering long-term relationships to increase CLTV and drive revenue growth.
• Collaborate within growth pods to ensure a seamless handover from sales to ongoing client success, addressing client needs with efficiency and precision
• Guide clients through software implantation, empowering them to maximize Deliverect's capabilitis and amplify their business success
• Champion presentations and reports that showcase Deliverect's value proposition, translating technical concepts into clear insights for clients and internal stakeholders
• Utilize data analytics to generate reports quantifying Deliverect's impact on client profitablity and operational efficiency, informing client conversations and showcasing ROI
• Address client complaints prompty and effectively, resolving issues to enhance the overall customer experience
• Identify strategic upsell opportunities by actively listening to client needs and challenges, further propelling their success
• Create meaningful touchpoints through regular communication and proactive outreach to build strong client relationship
• Collabore with clients to manage renewals and assist with contract negotiations.

·       Education – Bachelor degree or Relevant education background paired with ongoing learning to stay current with industry trends and SaaS best practices.

Experience & Skills

• + years of experience as a CSM or Account Manager in a SaaS company, coupled with familiarity with tools like Planhat (CSP), Hubspot (CRM), Google Suite, Slack and Zoom
• Proficiency in communication, and building rapport with clients via phone, email and video calls
• Ability to translate complex technical concepts into clear, actionable insights for non-technical decision-makers.
• Track record of efficiently managing multiple tasks, finding creative solutions to challenges, and maintaining an positive approach.
• Experience with POS systems providing deeper insight into client challenges and delivering greater value.

Salary - Salary being offered is commensurate with qualifications and experience and is $85,000 per annum.

Location: Sydney NSW 2000

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Afternoon, Morning, Evening
  • Friday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $85,000 per year