Customer Success Manager

Location: Perth, Western Australia

Customer Success Manager

Every day, we help our customers get their drivers home safely. We don’t say this lightly, we mean it.

We are a proud Gold Supporter of Safer Australian Roads and Highways (SARAH) and breathe our road safety pledge into everything we do.

Work with us and join an organisation that currently hosts over 1,000,000 live connections in more than 120 countries across the globe.

MiX Telematics range of solutions focuses on maintaining the highest levels of safety and efficiency for all our clients.

What are we offering?

Work for the Australasian head office with the opportunity to drive your portfolio of business clients forward and develop your skills to act as a trusted Driver Safety consultant. We offer a fully paid, on-the-job training experience as you familiarise yourself with our suite of products and services.

We believe in having a customer-centric focus and strive to deliver excellence in Customer Experience. We embed our core values of Integrity, Relationships, Innovation and Performance into our processes.

You will have the direct opportunity to liaise and learn from our specialist global product teams spanning the UK, Europe, South Africa and the USA.

If you have a passion for technology, safety and truly partnering with customers then we invite you to consider if MiX Telematics is for you. 

The Role

This is a full-time role, and we are looking for a motivated self-starter to liaise between our direct B2B customers and our in-house technical subject matter experts to deliver value and drive growth. This is a diverse role in a dynamic technology-led industry providing a stimulating and ever-changing work environment.

On a daily basis, you will be looking to achieve growth in your existing customer accounts, increase client maturity with our products and retain our customer loyalty. You may find yourself out on the road, travelling interstate or bringing stakeholders together online. We encourage fostering face-to-face and over the phone client relationships over emails, every time!

Account Management:

• Develop and work to an account management plan, engaging key stakeholders and identifying customer strategic drivers
• Surface customer insights and present meaningful business reviews to increase client traction and deliver optimised results
• Identify, build, grow and maintain a healthy funnel of up-sell opportunities as you work with key customers to meet their business needs
• Oversee the delivery of all contractual requirements, and lead contract renewal negotiations

Communication:

• Present to all stakeholders through face-to-face meetings and video conferencing applications
• Proactively and regularly engage with key stakeholders within MiX Telematics including but not limited to our Technical Solutions, Technical Services, Operations, Sales and Finance teams

Relationships: 

• Build effective B2B business relationships
• Collaborate with peers, managers and colleagues 
• Openly communicate, provide feedback and share ideas

Not Negotiable:

• Exceptional literacy in written, communication and presentation skills
• 5-7+ years’ experience in Customer Success/ account management roles
• Demonstrated skills in researching, writing and delivering reviews

Desired Experience and Attributes:

• Experience utilising Gainsight, SalesForce and Zendesk
• Prior experience working within the technology sector
• Prior experience working with or within the mining, oil & gas or transport 

MiX Telematics is an equal opportunity employer that welcomes all applicants to apply to become part of our diverse team.