Customer Success Manager

Account & Relationship Management (Sales)

Join Our Dynamic Team as a Customer Success Manager

Flexible Work Options!

This role can be performed remotely, in a hybrid setting, or from our Kedron, Brisbane office. We are very flexible about how, when, and where our team works.

Be a Key Player in a High Performing Team

Join our team that excels in supporting a diverse customer and partner base utilising our work process automation solutions. In this role, you'll create meaningful value for our direct customers and partners, helping them both to maximize the return on their investment in these technologies.

A Perfect Opportunity for Technical Account Managers

Are you looking to transition into a role that encompasses both customer and partner success within a SAAS organisation? If you have a passion for digital transformation, enjoy networking and have a customer-focused attitude, this role is for you.

What is Digital Transformation?

Digital transformation is a fast-growing technology sector that helps companies change business process models, reduce operating costs, and increase process visibility and governance.

Your New Role

As a Customer Success Manager, you will be responsible for executing our Customer Success Program across both direct customers and partner networks. Key activities include:

- Strategic account plan development and execution.

- Conducting success meetings with both customers and partners.

- Coordinating solution change requests.

- Providing the “voice of the customer” and the “voice of the partner” within internal processes.

- Managing key client and partner relationships.

What You Need to Succeed

Successful candidates will need a mix of sales, relationship management skills, technical prowess, and business process understanding to drive successful outcomes for both customers and partners.

Career Growth and Development

We offer numerous opportunities for career progression. You will receive training, mentoring, and coaching to aid your professional development. Our flexible work environment supports further studies and includes options to work from home or our Brisbane office.

Discover More

Visit our websites at filebound.solutions, upsol.co.nz, and upflow.solutions to see the impact you could have.

Apply Now!

If you're excited by the opportunity to manage both direct and partner relationships in a thriving technology sector, we would love to hear from you.

Your application will include the following questions:

Do you have experience in a role which requires relationship management experience?

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have in a client services / account management role?

Are you available to travel for this role when required?

What's your expected annual base salary?

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What can I earn as a Customer Success Manager