Customer Success Manager - Cyber Security

australia melbourne permanent au$120000 - au$160000 per annum + + super + uncapped comms (170k+ ote)
Join a Tier 1 Software (SaaS) organisation / vendor
Excellent training program and progression pathway to CSM Lead
Salary: Up to $120,000 + Super + Uncapped Commissions (170k+ OTE)
About The Company: Our client provides one of the world’s leading Machine Learning (ML) based Cyber Security solutions which is used by over 8,000 organisations worldwide. In line with their APAC expansion, this recently listed organisation is growing their team and have an immediate opening based out of their office in Auckland!
About the role: This is the perfect opportunity for someone with Account Management or Customer Success Management experience that comes from a Technology / SaaS background or is looking for their break into Technology / SaaS Sales.
You may be an existing Customer Success Manager, or Account Manager, Delivery Manager, or even coming from a Prodfessional Services environment looking to transition into a Customer Success/ Account Management role.
This flexible work from home/office role will see you manage a portfolio of existing customers within the thriving Cyber Security Ecosystem. You will be responsible for driving renewals, account expansion (up-sell/cross-sell), and advocacy across your accounts whilst delivering the best service!
Full training and development will be provided by industry experts to bring you up to speed on all the solutions sold. You will be responsible for driving renewals, expansion, and advocacy across your accounts and delivering the best service!
This is a great opportunity for someone looking to gain valuable experience in the rapidly evolving Cyber Security industry!
Responsibilities:
Manage a portfolio of existing customers
Build and maintain strong relationships with customers
Work closely with stakeholders across the company
Maintain and grow revenue across verticals
Present, discuss and demonstrate the solutions
Benefits:
Stunning CBD office
Flexible work (remote + office)
Excellent commission structure
Mentoring from successful individuals in the business
Industry-leading training and development (overseas when permitted)
Weekly socials – lunches and drinks
About you:
3+ years’ SaaS / Technology / Managed Services / Professional Services experience
Have been in a Customer Success Management, Account Management, Sales Executive, Account Executive, Professional Services role before
Demonstrated achievement across managing B2B accounts
Comfortable with face-to-face interaction
Possess clear communication skills
Have valid working rights in Australia