AddressSimilarweb Australia Pty Ltd are seeking a full time Customer Success Manager (CSM) to join our Bondi Junction office.
Why is this role so important at Similarweb?
The CSM's ability to create relationships with the clients, and help clients extract realbusiness value, is essentially what keeps clients engaged with Similarweb for years.
- The CSM brings our SaaS platform to life for the client
- The CSM is the one who helps position themselves and Similarweb in the face ofthe client, as an extension to their own company.
- Making Similarweb an integral part of their business
So, what will you be doing all day?
Your role as part of the Customer Success Team means your daily responsibilities mayinclude:
- Be the primary point of contact for all users on your assigned accounts
- Act as a trusted partner and advisor to customers, providing guidance andsupport throughout their journey with the Similarweb platform
- Identify and mitigate account churn risks, implementing proactive measures toretain customers and enhance their experience
- Manage and expand long-term customer relationships, and ensure accountlongevity and renewals
- Support in uncovering and identifying upsell opportunities during the customer’slifecycle
- Develop strong subject matter expertise across all Similarweb products andoffering
- Ensure our Enterprise clients are engaged with the platform and understand thevalue it brings them towards achieving their business goals
Note that employees should be comfortable and able to work remotely from home where necessary.
Requirements:
- Solid understanding of the digital marketing space and trends
- 2 - 3+ years experience in a client facing role, preferably in a SaaS company
- Strong relationship building skills –ability to quickly build rapport and establishtrust (both internally and with clients)
- Analytical mindset with the ability to quickly digest a problem and identify asolution
- Experience producing high quality client-facing materials
- Excellent problem solving and critical thinking skills
- Team player who can collaborate effectively with colleagues and business partners
Summary of role requirements:
- Flexible hours available
- 2-3 years of relevant work experience required for this role
- Work visa can be provided for this role
- Expected salary: $70,000 - $80,000 per year
