AddressAbout us
Join Socialsuite, where passion meets purpose. We're on a mission to empower organisations worldwide to understand and enhance their global impact through innovative sustainability and impact measurement software. At Socialsuite, we foster a purpose-driven culture with collaboration, empathy, and work-life balance. Whether in-office or remote, you'll find a supportive environment where your contributions matter. We’re a start-up committed to driving meaningful change, backed by Salesforce Ventures, Pixiu Investments, and Tidal Ventures. If you're ready to join a dynamic team and make a difference, apply to be part of our journey towards a sustainable future.
Qualifications & experience
- A real passion and top-notch customer service skills.
- Excellent written and oral communication skills.
- 3+ years of SaaS customer service or sales experience, B2B highly regarded.
- Strong Project Management and organisational skills including attention to detail.
- Sustainability experience is highly favourable.
Tasks & responsibilities
- Enhance Satisfaction: Improve satisfaction through proactive engagement and support.
- Drive Retention and Growth: Build relationships, understand needs to drive retention and growth.
- Manage Renewals: Ensure seamless, timely renewals for continued partnership.
- Conduct QBRs: Lead QBRs to assess progress, align strategies, and set goals.
- Monitor KPIs: Track NPS and CSAT to drive improvements.
- Collaborate Across Teams: Work with sales, product, and support for Customer Success.
- Identify Growth Opportunities: Find expansion opportunities with tailored solutions.
