Customer Success Manager

What You'll Do

The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills, and empathy to meet their customers’ business challenges using data and analytics at scale.

The CSM will develop relevant and actionable success plans, and partner internally to ensure successful delivery of related services and support functions. You will develop strategies to:

• Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts.
• Develop and establish new relationships with both business and IT decision makers (up to C-suite), to drive growth and adoption of current investment, while identifying upselling and expansion opportunities.
• Drive utilisation and feature adoption of Teradata software and services,by positioning new features to enhance current and new analytical applications in pursuit of delivering additional customer outcomes.
• Educate Customers on how to use Teradata solutions to solve their most demanding business issues.
• Be responsible for executing on the Net Promoter Score Survey and CSAT to the customer, ensuring we have both adequate feedback and follow up on detractors to better understand how to serve our customer better.
• Take ownership across activities and issues that drive successful outcomes for customers, to ensure the customer is happy and sees value in continuing to renew.

Who You'll Work With

Customer Success Managers work with many of our customers, who rank among the best and largest in their industry, including leading financial institutions, manufacturers, telcos, retailers, airlines, and major government entities. This role reports to the Director, Customer Success who is based in Melbourne.

Minimum Requirements

• Possess a keen interest in and understanding of developments in data and analytic technologies.
• 5+ years of experience on customer-facing roles (e.g., pre-sales, consulting, software sales background, etc.)
• Experience in promoting analytic solutions for large enterprises in either a pre-sales or Customer Success role.
• Have experience or good understanding/exposure with Cloud technologies such as AWS, Azure and Google Cloud.

What You'll Bring

Ideally, you will be a skilled communicator who can confidently and persuasively craft, summarize, and deliver messages tailored to different groups, including users, influencers, and stakeholders. You possess strong analytical and problem-solving skills, along with excellent organizational and interpersonal skills. Preferably, you will hold a BA, BS, MBA, or MS in business, technical, or a related professional discipline, or have equivalent work experience.